What is Telemedicine?



Suitable Conditions

Common Illnesses

  • Cough and fever
  • Sore throat or laryngitis
  • Diarrhoea / Vomiting
  • Flu / Cold
  • Sinusitis
  • Skin rash and other skin problems
  • Cold sores
  • Headache
  • Giddiness / Dizziness
  • Red eye

Chronic Conditions

  • Diabetes
  • Hypertension
  • Hyperlipidemia
  • Other secondary diseases which may arise from the chronic disease conditions (e.g. Ischemic disease, peripheral artery disease etc.)
For conditions that are not listed above, the doctor will assess your history, current symptoms and any other available documents to determine if your condition is suitable for a video consultation.


Is telemedicine safe?

Yes. When used under the right conditions and for appropriate cases, telemedicine has been shown to be as safe and effective as in-person care. Of course, not every condition is conducive to treatment via video visits, so providers must use good judgement when leveraging this channel for healthcare delivery.

Which types of visits are suitable for telemedicine?

  • Non-urgent condition that doesn’t require physical examination
  • Review of test, laboratory and radiological investigation report
  • Counseling services and specialist referrals
  • Medication consultation, adjustments and refills
  • Treatment plan discussions

What is the quality of video consultation?

The quality of telemedicine as a method of healthcare delivery is confirmed by decades of research and demonstrations. Video visits have been found to be a safe, cost-effective and convenient way to provide healthcare services. Not all cases are appropriate for remote care.

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