COVID-19 Arrangements for Cigna Members
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How to use DoctorNow Health Concierge Service?
- Access to DoctorNow Health Concierge Team at +852 9666-9240
- Timely health advice during COVID-19 pandemic period
- Primary Health Risks Assessment of contracting COVID-19 virus
- Suggestion of Actions – Emergency Unit / Telemedicine/ Private Clinics / In-home COVID-19 Test
- Chronic Disease Advice and Support
- Text communication only
- Operation Hours: 9am-6pm (Mondays-Fridays, excluding public holidays)
COVID-19 Testing Flow
- Patient approaches DoctorNow Health Concierge Team via WhatsApp at +852 9666-9240
- DoctorNow Health Concierge Team sends an Electronic Questionnaire for doctor’s pre-consultation screening
- Video consultation with HK Registered Medical Doctor from HOME Medical Centre
- Specimen Collection Bottle will be delivered to the Patient same day of Consultation
- Patient collects Deep Throat Sputum / Saliva in the next morning (after getting up and before brushing teeth, eating or drinking)
- The Specimen Bottle should be placed inside two sealable Plastic bag and please place the Test Request form in the outer bag (if any)
- Patient or his / her proxy deliver the specimen by person to any of the Collection Clinics in Hong Kong (Before 1300 on Weekdays only)
- Medical Certificate would be emailed to patient 2-3 days after specimen received
- Clinic Nurse would contact patient to explain the result and suggest follow-up action
For sample-collection details, please refer to the video instructions provided by the Hospital Authority
List of Collection Points for Submission of Specimens by Patients of Private Doctors for COVID-19 testing -
https://www.chp.gov.hk/files/pdf/list_of_collection_points_en.pdf