COVID-19 Arrangements for Cigna Members

How to use DoctorNow Health Concierge Service?

Access to DoctorNow Health Concierge Team at +852 9666-9240
Timely health advice during COVID-19 pandemic period
Primary Health Risks Assessment of contracting COVID-19 virus
Suggestion of Actions – Emergency Unit / Telemedicine/ Private Clinics / In-home COVID-19 Test
Chronic Disease Advice and Support
Text communication only
Operation Hours: 9am-6pm (Mondays-Fridays, excluding public holidays)

COVID-19 Testing Flow

Patient approaches DoctorNow Health Concierge Team via WhatsApp at +852 9666-9240
DoctorNow Health Concierge Team sends an Electronic Questionnaire for doctor’s pre-consultation screening
Video consultation with HK Registered Medical Doctor from HOME Medical Centre
Specimen Collection Bottle will be delivered to the Patient same day of Consultation
Patient collects Deep Throat Sputum / Saliva in the next morning (after getting up and before brushing teeth, eating or drinking)
The Specimen Bottle should be placed inside two sealable Plastic bag and please place the Test Request form in the outer bag (if any)
Patient or his / her proxy deliver the specimen by person to any of the Collection Clinics in Hong Kong (Before 1300 on Weekdays only)
Medical Certificate would be emailed to patient 2-3 days after specimen received
Clinic Nurse would contact patient to explain the result and suggest follow-up action

For sample-collection details, please refer to the video instructions provided by the Hospital Authority

List of Collection Points for Submission of Specimens by Patients of Private Doctors for COVID-19 testing -